Frequently Asked Questions

 

Answers

Are the rates of exchange at banks abroad usually better than those I receive from you?


No, they are not. While this may have been true at one time, it is no longer the case. Banks abroad are keenly aware of the weakening dollar and adjust their rates accordingly. They usually have high service fees as well. Contrary to companies like International Currency Express, foreign banks do not need to offer competitive rates and services in order to build a good reputation and secure repeat customers.



 
Can I cancel my order after it has been placed and confirmed?

We may or may not be able to simply cancel your order – it depends on where in the processing cycle your or currently resides. If you need to cancel your order, please call one of our representatives at 888-278-6628.

 
Can I change my order after it has been placed and confirmed?


If you need to change your order, please call one of our representatives at 888-278-6628 and we will do our best to accommodate you.



 
Can I place an order by telephone or do I have to use the Internet?

Orders may be placed online at any time, day or night. During normal business hours, agents are available to take your order by phone. Simply call us, toll free at 888-278-6628 and we will be pleased to take and process your order.



 
Can I receive my order on a Saturday?


Orders are normally only delivered on business days. Saturday delivery may be arranged at an additional cost.



 
Can I select the denominations I wish to receive?

Our ordering system does not allow requests for special denominations. However, we take care in providing a good mixture of small usable notes for each order.
 
You may of course call us if you have special requests or requirements regarding your order.


 
Can I still use any of the legacy currencies?

No, the countries that now use the euro do no longer accept their old currencies.
Some of the legacy currencies are completely worthless and some may be exchanged for euros, but only at the central bank in that country.


 
Can I track my order?

You will receive a tracking number via e-mail when your order is shipped. You may use this number to track your package on the shipper’s web site. You can also call us and we will be pleased to assist you.

 
Do I get a good rate of exchange when I use an ATM abroad?

ATM withdrawals of foreign currencies used to be transacted at relatively competitive rates. Recently, many banks have increased the transaction fee to as high as $5.00 per withdrawal, and more and more banks are applying surcharges that can reach 3% when withdrawals are made abroad.

While convenient, ATM withdrawals are no longer particularly good deals for travelers. Also, keep in mind that it may not be as easy to find an ATM in a foreign country as it is in the USA.


 
Do I have to be at my home to receive my order?


Delivery of an order normally requires a signature. If someone is unable to be at home during the day, delivery can be requested to your office address. This needs to be arranged when the order is placed.



 
Do I need a special ATM card abroad?

If you plan to use an ATM when traveling abroad, you should always make sure that your current PIN is accepted in a foreign country. Some cards require a special international PIN number. Check with your bank for up to date information.

 
Do you charge a service fee?


No, we do not charge a transaction fee. Currencies are sold at the prevailing retail rates of exchange. There is however normally a minimal shipping and insurance fee applied to the orders that are not transacted in our retail office.



 
Do you have a retail office?


Our retail office is located at 427 North Camden Drive in Beverly Hills, CA, where we are open to the public Monday to Friday from 8AM to 5PM and Saturday from 10AM to 2PM - Tel.: 310-278-6628 or 888-278-6628

We maintain an inventory of over 50 different currencies at all times and minor currencies may be ordered if not immediately available. While we do not require an appointment, it is advisable to call in advance regarding the availability of exotic currencies in order to avoid multiple trips.



 
Do you share my personal information with anyone for marketing purposes?

No, we do not share, sell or in any other way share your personal information with a third party for marketing purposes.

 
How can I pay for my order?

 

In our retail office, we accept cash, checks and credit cards. Telephone and Online orders can be paid by either checks or credit cards.
 

Since most credit card  issuers charge a merchant fee, over which we have no control, the orders paid by cash or check will always reflect a preferential rate of exchange as compared to those paid by credit cards.


 
How can I provide feedback regarding your company and your services?

We greatly appreciate hearing from our clients. Praise as well as criticism that will allow us to improve our services may be sent to us by CLICKING HERE.

 
How do I best handle tipping abroad?

We are sure that everyone abroad will be pleased to receive a tip in any currency. However, leaving a tip in US dollars is not always the best way. Especially in Europe, a tip in the local currency is more appreciated, since exchanging dollars into the local currency has become very expensive, and much of the tip may be lost to transaction fees.

 
How much local currency in cash should I take with me on my trip?

That varies of course greatly from individual to individual. Suffice it to say, that in view of the increased cost of using credit cards and ATMs, as well as the generally high price levels abroad, you may now consider bringing 50% more in local currency than you would have done just a few years ago.



 
Is the information I enter on your site secure?

We understand how important online security is to you. Whenever you complete an online application or send us other sensitive information, it is encrypted through Secure Socket Layer (SSL). SSL technology secretly encodes information that is being sent over the Internet between your computer and International Currency Express, helping to ensure that the information remains confidential. After you have submitted your application online, we recommend that you end your browser session before leaving your computer.

 
Should I exchange currency at the airport?

Most international airports have foreign exchange facilities. This is however one of the most expensive places to exchange your money.

A recent article in the Los Angeles Times compared the rates offered by International Currency Express to those charged at the airport. The survey found that travelers using the airport facility paid almost 10% more than those using International Currency Express.

If you must make the exchange at the airport, it may be best to change only enough to allow you to reach a bank once you arrive at your destination.


 
Should I use my credit card abroad?


A few years ago, most credit cards substantially increased the rate of exchange used to calculate the US dollar equivalent of charges made in a foreign currency. In addition, most credit cards recently added a 3% surcharge to all transactions made abroad. While convenient, using your credit card abroad is becoming a very expensive proposition, and many US travelers elect to carry more foreign cash now than used to be the case.

You will also find that credit cards can not always be used abroad for items such a meal in a small restaurant or bar, museum entry fees, transaportation, etc. making it vitally important to have enough local currency on hand.



 
What is your return policy?

If your trip has been canceled we will at all times attempt to pay a preferential rate on the currencies returned in order to minimize your loss.

If your currency order did not reach you in time, please call one of our representatives to discuss the return of your order and your reimbursement.


 
Which countries use the euro?

The euro is now the legal currency in:
 
Andorra Greece The Netherlands
Austria   Ireland   Portugal
Belgium   Italy   San Marino
Cyprus   Kosovo   Slovakia
Estonia   Luxembourg   Slovenia
Finland   Malta   Spain
France   Monaco   The Vatican City
Germany   Montenegro    
 


 
Why do I have to give you my social security number and other ID information?

For certain size transactions, The USA Patriot Act and other various laws and regulations, require that Money Services Businesses collect basically the same information from its clients as is required when opening a bank account.

 
Why do your rates differ from those I see on the internet or read in the newspaper?

The rates that you find on the Internet or read in the newspapers are generally termed Inter Bank Settlement Rates, meaning that they only apply to multi million dollar electronic transfers of currency between banks. Retail customers and travelers do not have access to these rates either here in the US or abroad.

Published rates  normally reflect the prior day's trading and may therefore be unreliable and out of date.


 
Why should I purchase foreign money from International Currency Express before I travel?


You will find that our rates of exchange will most likely be better than those offered by other foreign exchange companies or banks. Exchanging currency at airports will be particularly expensive and unfortunately that is the place where most US travelers make their transactions.

It is important to be prepared with local currency immediately upon arrival, in order to handle all initial expenses such as transportation, tips, food and drinks. Our convenient ordering system allows you to place your order at any time and to receive the currency at your home or office well in advance of your departure. Arrive prepared and avoid long lines and poor rates at airports, hotels and banks.
 



 
Will I receive an order confirmation?


Yes, you will receive an e-mail confirmation of the transaction as soon as it is completed.



 
Will you buy back left over currency upon my return to the US?

Yes, we will. You can either visit our retail office in Beverly Hills, or you can mail the currency back to us via USPS Registered Insured Mail (no coins please).
 
Please include a record of the amount of currency you are sending as well as your name and address. We will purchase the currency at the rate of exchange on the date that it is received and mail you a US dollar check for the counter value. If you originally purchased the currency from us, we will pay you the preferential interbank rates for amounts up to the original purchase.